Which is NOT a feature of the rational-legal model?

• A. Division of labor
• B. Definition of roles
• C. Informality
• D. Corporations

Answer: (C)

The key idea here is how a rational-legal bureaucracy operates: tasks are broken into specialized work, each position has a clear, formally defined role with specific authority, and decisions are guided by written rules and impersonal procedures. This structure supports predictability, accountability, and efficiency, which is why large, formal organizations like corporations are characteristic of this model.

Informality, by contrast, relies on unwritten norms, flexible discretion, and personal relationships rather than codified rules. That kind of informal approach undermines the standardized, rule-based nature of the rational-legal system. Therefore informality is not a feature of the rational-legal model.