Case management primarily involves which of the following?

• A. Interfaces between client and environment; client's unmet needs, often unable to negotiate the complex and uncoordinated health and human services delivery
• B. Providing psychotherapy
• C. Conducting evaluations of staff
• D. Creating social policies

Answer: (A)

Case management focuses on coordinating services and advocacy across multiple systems to meet a client’s unmet needs. It involves acting as a navigator who interfaces between the client and the environment, identifying barriers created by a complex and often uncoordinated health and human services system, and linking the client to appropriate resources. A case manager assess needs, develops and monitors plans, arranges referrals, ensures access to benefits, coordinates appointments, and follows up to prevent gaps in care. This hands-on coordination across agencies is what helps clients receive the needed supports in a fragmented system, rather than delivering therapy, evaluating staff, or shaping broad policies.